Mastering Customer Retention is a practical, half-day online masterclass designed to help you spot at-risk accounts early, resolve conflict with confidence, and turn loyal customers into your biggest advocates. This isn’t passive listening you’ll work through real scenarios, practise actionable strategies, and leave with ready-to-use templates, proven scripts, and a clear action plan you can apply immediately.

• 📅 Date: 26 October 2026
• ⏰ Time: 9:00 AM – 1:00 PM CAT
• 💻 Format: Live Online Session
• 💸 Investment: R795.00 per delegate